Admin Guide

Subscriptions section

The live billing view of any client account.

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Billing and Plans, one client at a time

The Subscriptions section, labelled Billing & Plans, reads the selected client account live from Stripe. It works per client, so pick one in the left sidebar first – until you do, the section only tells you that no client is selected.

What you see

The upper half is exactly what the client sees in their own Settings: subscription name and price, status badge, next payment or paid-through date, trial end, discount, card on file, subscriber-since date, and the full payment history with links to each Stripe invoice.

The admin view is read-only on purpose. The "Manage billing" button and the account-deletion block belong to the client surface only, so an admin cannot change a card or cancel a plan from here.

The Stripe details block

  • Local access status – what our database believes, the value that actually opens or locks the intake.
  • Stripe status – what Stripe reports for the same subscription.
  • Brand – which Stripe account the client belongs to, IN-STORE or Zalvica.
  • Customer ID, Subscription ID and the last checkout session, plus direct links that open the customer or the subscription in the Stripe dashboard.

When the two statuses disagree the panel shows a warning: it usually means a webhook event was missed. Open the client in the Stripe dashboard, check the events, and press "Refresh" once the state is fixed.

Where else billing shows up

The Clients section lists the subscription and payment status of every account at a glance, and the Overview cards summarise Active Subscriptions and Payments Due across the whole base. Use those for the totals, and this section for one account in depth.

What would you like to do next?

Create your account, browse quick answers, or send us a request.